Contact Us
We're here to help. Whether you have questions, need support, want to report an issue, or have feedback, we welcome your communication.
Before Contacting
Check Our Resources First: Many questions can be answered quickly by checking our Help Center, FAQ, or documentation. This helps us respond to everyone more efficiently.
Contact Methods
Support Inquiries
For technical support, installation help, or troubleshooting assistance, please include:
- Bloxstrap version
- Operating system details
- Detailed description of the issue
- Steps already taken
- Error messages or logs
Security Issues
For security vulnerabilities or safety concerns, please provide:
- Detailed description of the issue
- Steps to reproduce (if applicable)
- Potential impact assessment
- Suggested remediation (if any)
We appreciate responsible disclosure practices.
General Inquiries
For questions, feedback, feature requests, or collaboration inquiries, we welcome your input. Please provide context and details to help us respond effectively.
Response Times
Support Requests: We aim to respond to support inquiries within 24-48 hours during business days. Complex issues may require additional time for investigation.
Security Issues: Security concerns are prioritized and receive expedited attention. Critical vulnerabilities are addressed immediately.
General Inquiries: General questions and feedback are typically responded to within 3-5 business days.
Contact Form
Use the contact form below to send us a message. Please select the appropriate category and provide as much detail as possible to help us assist you effectively.
Community Resources
You can also connect with us and the community through:
- GitHub Issues (for bug reports and feature requests)
- Community Forums (for discussions and peer support)
- Discord Server (for real-time community interaction)
- Social Media (for updates and announcements)